FAQs
Frequently Asked Questions
How do I book a service?
You can book a service through our website by filling out the booking form or contacting us via WhatsApp and sharing details of the service you need. We need to know your chosen date and time, location, and any other details that you would want us to know.
What are the costs for each service?
We have standard rates for our services but the location for the service is taken into consideration when calculating the final costs. Our team would be happy to share a breakdown of the costs with you.
What payment methods are accepted?
We accept all major credit and debit cards through our secure payment gateway.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule a booking up to 24 hours before the scheduled time. Please refer to our cancellation policy, which we will share with you when making the booking.
How do I know the service was completed?
You will receive real-time updates and a completion report once the service is finished.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.
Refund Policy
At Roz Ke Kaam, we strive to provide the best possible service to our customers. However, we understand that there may be circumstances where you need to cancel a service. Our refund policy is as follows:
Service Cancellations
- Refund Eligibility: If you cancel a confirmed service at least 24 hours before the scheduled time, you will be eligible for a refund of 50% of the service fee. Cancellations made less than 24 hours before the service time will not be eligible for a refund.
- How to Cancel: To cancel a service, please contact our support team at info@rozkekaam.com or send us a WhatsApp message at +49 1516 770 2892. Ensure that you provide your booking reference and reason for cancellation.
Physical Items
- No Refund on Physical Items: Please note that we do not offer refunds for any physical items that have been purchased, including groceries, medications, or any other goods delivered as part of our services. Once purchased, these items cannot be returned or refunded.
Processing Refunds
- Refund Method: Refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to appear in your account.
- Contact Us: If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.